Privacy Policy

Effective Date: May 6, 2026

At Peel Window Cleaning (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Service address or suburb
• Details about the services you require
• Any information you provide through contact forms, Facebook lead forms, or Messenger

We may also collect non-personal data such as:

• IP address
• Browser type
• Website usage data (via cookies and tracking tools)

2. How We Collect Information

We collect your information when you:

• Fill out a contact or quote form on our website
• Contact us via phone, email, or social media
• Submit a lead form through platforms like Facebook or Instagram
• Interact with our website (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

• Provide quotes and deliver our services
• Respond to enquiries and communicate with you
• Schedule appointments
• Improve our website and services
• Run advertising campaigns (e.g., Google Ads, Facebook Ads)
• Follow up on enquiries or incomplete bookings

4. Disclosure of Information

We do not sell your personal information.

We may share your information with:

• Service providers (e.g., booking systems, CRM tools)
• Advertising platforms (e.g., Google, Meta) for campaign optimization
• Legal or regulatory authorities when required by law

5. Cookies & Tracking Technologies

Our website may use cookies and tracking tools such as:

• Google Analytics
• Facebook Pixel

These tools help us:

• Understand website traffic and user behaviour
• Improve marketing performance
• Show relevant ads

You can disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorized access or disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Access & Correction

You have the right to:

• Request access to your personal information
• Request corrections if your information is inaccurate

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Peel Window Cleaning
Phone: +61407427785
Email: info@peelwindowcleaning.com.au